NJOI Now

NJOI Now

Watch your favourite channels on-the-go

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General

01

What is NJOI Now?

02

Who can access NJOI Now?

03

How can NJOI Now be accessed?

04

What can users access on NJOI Now?

05

What are the free previews available on NJOI Now?

06

What are list of free channels available on NJOI Now?

07

Does NJOI Now offer an ala-carte prepaid viewing option?

08

What channels are available for a la carte prepaid purchases on NJOI Now?

09

Can NJOI customers link their NJOI accounts to NJOI Now? 

10

Can NJOI Now be accessed on multiple devices simultaneously using the same Astro ID?

11

How can a user log in using an Astro ID if it is already linked to an Astro account?

12

Can the audio language or subtitles be changed for content on NJOI Now?

13

Can content from NJOI Now be copied or transferred to other devices?

14

Why is some of the content on my NJOI Now blacked-out?

Purchasing Content

01

How to purchase additional content on NJOI Now?  

02

Are purchases on NJOI Now subject to the Goods and Services Tax (GST) of 6%?

03

Where can invoices be obtained for purchases made on NJOI Now? 

04

Where can purchased content be located on NJOI Now? 

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Can purchases be cancelled after receiving a confirmation of purchase? 

06

Can NJOI Prepaid credit be used to make purchases on NJOI Now?

07

Can NJOI Now be used to top-up NJOI credit?

08

How to locate the credit balance in NJOI Self-Service on NJOI Now?

09

I encountered technical errors after completing a purchase, what should I do?

Purchase of Live Events

01

What will happen if a live event has been postponed/cancelled after purchase on NJOI Now?

02

Can live events be purchased on NJOI Now after it has started? 

Download-2-Go For Free

01

Can content on NJOI Now be downloaded for offline viewing?

02

Which content is available for Download-2-Go on NJOI Now?

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How can content be downloaded on NJOI Now? 

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How many content titles can be downloaded simultaneously?

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What is the maximum number of content a user can download on NJOI Now?

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Will downloaded content on one device be available on all other registered devices?

07

Can a content title be watched as it is also being downloaded on NJOI Now?  

08

What will happen if the app is closed, locked or connection is lost while a download is in progress?

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How can I check the progress of my download? 

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 Is there an option to allow downloads only with Wi-Fi connection? 

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Where is all downloaded content on NJOI Now located?

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How long is downloaded content accessible for?

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Can downloaded content be transferred to another device?

Devices Compatibility

01

What devices are compatible with NJOI Now?

02

Why do I need to download & install video plugin when accessing NJOI Now from a web browser?

03

What is the recommended network speed for satisfactory viewing experience using NJOI Now? 

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