Other Important Information

My Account

Different ways to view and manage your account

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Other Important Information

01

Where can I find my account number?

02

Where can I find my smartcard number?

03

My smartcard has been stolen/broken. Can I get a replacement?

04

Will I be notified if my purchase is successful?

05

Where may I view my purchase history & prepaid balance?

06

How do I request to upgrade from NJOI to Astro?

07

Will I be charged for the upgrade?

08

When will the upgrade take effect?

09

How do I cancel my upgrade request?

10

Who can customers contact for assistance after the submission of their NJOI Pre-pack?

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