Online Self Service

My Account

Different ways to view and manage your account

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Online Self Service

01

What can I do with Online Self Service?

02

I don't have an Astro ID, where do I register for one?

03

I have forgotten my Astro ID / password. What should I do?

04

How do I change my password or update my account information?

05

Where do I check my available prepaid balance?

06

How do I recharge my NJOI prepaid voucher via Online Self Service?

07

Do you accept credit/debit card for purchases via Online Self Service?

08

What should I do if my transactions were unsuccessful?

09

Can I purchase the prepaid channels online?

10

How do I make payment for my purchases? 

11

How long will it take for the purchased channel(s) to be activated?

12

I am not able to watch my purchased programmes. What should I do?

13

Can I cancel my purchased programmes?

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