My Account

My Account

Different ways to view and manage your account

Left Right

Prepaid Credit Top Up

01

How do I activate my NJOI Prepaid voucher?

02

I am unable to activate my NJOI Prepaid Voucher. What should I do?

03

What happens to my credit if I top up again before the expiry date?

04

Will I still be able to top up my expired prepaid voucher/card?

05

What is the maximum number of NJOI Pre-packs a customer can purchase?

06

Can customers get replacements of their purchased NJOI Pre-packs if it is expired, lost/stolen?

Online Self Service

01

What can I do with Online Self Service?

02

I don't have an Astro ID, where do I register for one?

03

I have forgotten my Astro ID / password. What should I do?

04

How do I change my password or update my account information?

05

Where do I check my available prepaid balance?

06

How do I recharge my NJOI prepaid voucher via Online Self Service?

07

Do you accept credit/debit card for purchases via Online Self Service?

08

What should I do if my transactions were unsuccessful?

09

Can I purchase the prepaid channels online?

10

How do I make payment for my purchases? 

11

How long will it take for the purchased channel(s) to be activated?

12

I am not able to watch my purchased programmes. What should I do?

13

Can I cancel my purchased programmes?

Short Message Service (SMS)

01

What can I do via SMS?

02

I am unable to activate my NJOI Prepaid Voucher via SMS. What should I do?

03

I have entered the code correctly but I still receive SMS reply “Baucar yang anda masukkan tidak..."

04

How do I check my prepaid balance?

05

Are there any extra charges for puchase via SMS?

06

Will I be notified if my transaction was successful?

07

How do I unsubscribe to SMS marketing?

Telephone (IVR) Self Service

01

What are the major changes made to the telephony (IVR) system?

02

Where can customers find their 12-digit Astro smartcard number?

03

What self-service transactions can be performed over the phone?

04

How do I check my prepaid balance?

05

How do I top up my Astro smartcard?

06

My TV is displaying error message

NJOI CH200 Self Service Portal

01

What is NJOI CH200?

02

What are the new features available on NJOI CH200 and how do I use them?

03

What are the accepted card types for payment?

04

Can I use online banking to make my payment?

05

Is there a minimum and maximum payment amount accepted for each payment transaction?

06

Are there any extra charges if I were to use this service?

07

How do I check my payment status?

08

My payment has been declined, what should I do?

09

Can I opt for recurring payment?

10

Will CH200 store my credit/debit card information?

11

For assistance, who can I contact?

12

How do I access CH200?

13

What can I do via CH200?

14

How to purchase prepaid channel(s)?

15

Are there any extra charges to use this service?

16

How do I make payment for my purchases? 

17

Will I be notified if my purchase is successful?

18

I cannot watch programme(s) that I have purchased. What can I do?

Other Important Information

01

Where can I find my account number?

02

Where can I find my smartcard number?

03

My smartcard has been stolen/broken. Can I get a replacement?

04

Will I be notified if my purchase is successful?

05

Where may I view my purchase history & prepaid balance?

06

How do I request to upgrade from NJOI to Astro?

07

Will I be charged for the upgrade?

08

When will the upgrade take effect?

09

How do I cancel my upgrade request?

10

Who can customers contact for assistance after the submission of their NJOI Pre-pack?

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