My Account

My Account

Different ways to view and manage your account

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Prepaid Credit Top Up

01

How do I top up credit for my NJOI account?

02

What happens to my credit if I top up again before the expiry date?

03

Will I still be able to top up my expired prepaid voucher/card?

04

What is the maximum number of NJOI Pre-packs a customer can purchase?

05

Can customers get replacements of their purchased NJOI Pre-packs if it is expired, lost/stolen?

Online Self Service

01

What can I do with Online Self Service?

02

I don't have an Astro ID, where do I register for one?

03

I have forgotten my Astro ID / password. What should I do?

04

How do I change my password or update my account information?

05

Where do I check my available prepaid balance?

06

How do I recharge my NJOI prepaid voucher via Online Self Service?

07

Do you accept credit/debit card for purchases via Online Self Service?

08

What should I do if my transactions were unsuccessful?

09

Can I purchase the prepaid channels online?

10

How do I make payment for my purchases? 

11

How long will it take for the purchased channel(s) to be activated?

12

I am not able to watch my purchased programmes. What should I do?

13

Can I cancel my purchased programmes?

Short Message Service (SMS)

01

What can I do via SMS?

02

How do I check my prepaid balance?

03

Are there any extra charges for puchase via SMS?

04

Will I be notified if my transaction was successful?

05

How do I unsubscribe to SMS marketing?

Telephone (IVR) Self Service

01

What are the major changes made to the telephony (IVR) system?

02

Where can customers find their 12-digit Astro smartcard number?

03

What self-service transactions can be performed over the phone?

04

Which self-service options are available 24 hours a day?

05

How do I check my prepaid balance?

06

How do I top up my Astro smartcard?

07

My TV is displaying error message

NJOI CH200 Self Service Portal

01

What is NJOI CH200?

02

How do I access CH200?

03

What can I do via CH200?

04

How to purchase prepaid channel(s)?

05

Are there any extra charges to use this service?

06

How do I make payment for my purchases? 

07

Will I be notified if my purchase is successful?

08

I cannot watch programme(s) that I have purchased. What can I do?

Other Important Information

01

Where can I find my account number?

02

Where can I find my smartcard number?

03

My smartcard has been stolen/broken. Can I get a replacement?

04

Will I be notified if my purchase is successful?

05

Where may I view my purchase history & prepaid balance?

06

How do I request to upgrade from NJOI to Astro?

07

Will I be charged for the upgrade?

08

When will the upgrade take effect?

09

How do I cancel my upgrade request?

10

Who can customers contact for assistance after the submission of their NJOI Pre-pack?

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