Getting Started

Getting Started

Welcome, new to Njoi? Here’s a simple guide to get started

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NJOI Introduction

01

What is NJOI?

02

What is the difference between Astro and NJOI?

03

As an Astro customer, am I able to enjoy the prepaid NJOI services?

04

Is there a warranty for the decoder? If yes, how long is the warranty?

05

What is included in the NJOI set?

06

Is the NJOI decoder HD enabled?

07

Can an NJOI decoder record programmes?

NJOI Pre-pack

01

What is NJOI Pre-pack?

02

What is the retail price for NJOI Pre-pack?

03

What is the total cost of subscription for NJOI TV service using NJOI Pre-pack?

04

Where can customers purchase the NJOI Pre-pack?

05

How do customers activate their NJOI service after purchasing NJOI Pre-pack?

06

What happens when total cost of NJOI ownership is revised after a customer purchases NJOI Pre-pack?

07

Can customers upgrade their NJOI service activated through NJOI Pre-pack in the future?

Ordering Your 1st NJOI

01

Where can I buy NJOI set?

02

How much does it cost to get an NJOI set?

03

How do I order my NJOI set online?

04

What happens after I submit the online form?

05

Is it safe for me to submit my details online?

06

What should I do if I don’t receive any calls after 5 working days?

07

How long before I get to enjoy NJOI services?

08

I've made an error while filling up the form online. What should I do?

09

How do I cancel my order request?

Welcome On board!

01

Step 1: Ordering NJOI

02

Step 2: Schedule an appointment with our installer

03

Step 3: Get your satellite dish & decoder installed

04

Step 4: Enjoy!

Buy Prepaid Channel on CH200

01

What is NJOI CH200?

02

How do I purchase channels on NJOI CH200?

03

What can I do via NJOI CH200?

Upgrade to Astro

01

How do I upgrade my NJOI account to an Astro subscription?

02

Can customers upgrade their NJOI to Astro through NJOI Pre-pack?

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