Community & eKasih

Community & eKasih

Astro Corporate Social Responsibility initiative 

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Community Packages

01

What are community packages?

02

Who is entitled for NJOI Community Package?

03

What is included in the giveaway?

04

Are these boxed HD-enabled?

05

How long does it take to receive the decoder?

06

Is there a warranty for the decoder? If yes, how long is the warranty?

07

Can I transfer NJOI Community Package decoder to someone else?

08

Can I change the NJOI Community Package to a regular Astro package?

09

How many channels are offered for NJOI Community Package?

10

Can I subscribe to other channels besides the 28 free channels given?

11

Can I subscribe to HD package/channels?

12

Why Astro downgraded Family Pack to NJOI Community Package?

13

How do I maintain my current Family Pack?

14

Is it possible to install both NJOI Community Package and normal Astro service?

E-Kasih Program

01

What is e-kasih program?

02

Who are the recipients of free e-Kasih NJOI decoder?

03

How can I register for this program?

04

What else do I need to have to participate in this program?

05

How long does the free service available?

06

How many channels are offered?

07

What is included in the free NJOI decoder giveaway under the program?

08

How long does it take to receive the decoder?

09

Who does the installation/ activation for these free NJOI decoders?

10

Who owns the decoders under the e-kasih program?

11

Is there warranty for the Box? If yes, how long is the warranty?

12

Can I transfer the decoder to someone else?

13

Can I upgrade my e-Kasih account to a regular Astro package?

14

Can I upgrade my NJOI CSR program package to HD channels?

15

Can I watch all the HD channels offered?

16

Is there any extra charges for an HD enabled box?

17

How would I know if my box is HD enabled?

18

Do I need to pay if I want to watch prepaid channels?

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